You can reach our customer service in any of three ways:
1) By telephone :
Customer service agents are available Monday to Friday from 9:00 AM to 5:00 PM Eastern Standard Time.
2) By email
*To email you must have an active account. For instructions on opening one click
Click Here
If you already have or just created an account:
Please visite our site, select the language preference
then the store by clicking on the Shop Now button
and at the bottom of the page you will see a link to Customer Service. This may vary on Penningtons, Addition-Elle and MXM but will always be located near the bottom of the page.
There you will be able to access our Frequently Asked Questions (FAQ), send us an email (ASK A QUESTION), view your incident history (MY STUFF) and see the status on any past or current questions submitted by you.
* If you're not signed in, you will be prompted to do so and if you do not have an account you will be directed to the quick sign up page before being able to submit a question.
3) By mail at :
AdditionElle/MXM/Penningtons Customer Service
250, Sauvé Ouest
Montreal, Qc H3L 1Z2
Contact information for returns
For returns, please contact customer service by telephone at 1-866-388-4783 to obtain a return authorization number. Returns may be completed in a store near you. To return merchandise by mail, please use the following addresses:
Canadian orders:
Attn: AdditionElle/MXM/Penningtons Customer Service
5203 Fairway, Lachine, Qc H8T 3K8
U.S.orders:
Attn: AdditionElle/MXM/Penningtons Customer Service
FedEx Trade Networks
Lawrence Paquette, Champlain, NY 12919, USA
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